Refund & Return Policy

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1. Overview

At PCL Healthcare, we are committed to providing high-quality, reliable medical products to our customers. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

This Refund & Return Policy applies to all products purchased from PCL Healthcare through our website, showroom, or authorized partners.

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2. Return Eligibility

You may request a return within 7 calendar days from the date of delivery, subject to the following conditions:

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3. Conditions for Return

To be eligible for a return, the product must meet the following criteria:

• The product must be in its original, unopened packaging with all seals intact.

• The product must be in the same condition as received, without any signs of use, damage, or tampering.

• A valid order number or receipt is required for all returns.

• Return request must be initiated within 7 days of delivery.

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4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Blood Lancets

• Sterile Syringes and Needles

• Single-use Diagnostic Kits including Pregnancy Tests

• Oxygen Masks and Nebulizer Masks if the seal is broken

• Urine Bags and Drainage Systems

• Bandages and Adhesive Strips if the packaging is opened

• Any product marked as Sterile or Single-Use

Exception: If the product is damaged, defective, or expired at the time of delivery, we will accept the return even if the packaging is opened. Please contact us immediately.

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5. How to Initiate a Return

To request a return, please follow these steps:

Step 1: Contact our customer support team within 7 days of delivery.

Phone: [Insert Phone Number]
Email: [Insert Email Address]
Live Chat: Available on our website

Step 2: Provide the following details:

• Order Number

• Product Name and Quantity

• Reason for Return

• Photos if the product is damaged or defective

Step 3: Our team will review your request and provide return instructions within 24 to 48 hours.

Step 4: Pack the product securely in its original packaging and ship it to the address provided by our team.

Important: Return shipping costs will be:

• Paid by PCL Healthcare if the return is due to our error including wrong item, damage, defect, or expiry.

• Paid by the customer if the return is due to change of mind or incorrect ordering.

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6. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

Refund Method:

• Refunds will be credited back to your original payment method including bank card, mobile banking, or bank transfer.

• For Cash on Delivery orders, refunds will be processed via bKash, Nagad, or bank transfer.

• Refunds may take 5 to 10 business days to reflect in your account, depending on your bank or payment provider.

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7. Exchanges

If you received a defective or incorrect item and wish to exchange it for the correct product, we will arrange for a replacement at no additional cost, subject to stock availability.

• Exchange requests must be initiated within 7 days of delivery.

• We will cover all shipping costs for exchanges due to our error.

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8. Damaged or Defective Products

If your product arrives damaged, broken, or defective:

1. Do not use the product.

2. Contact us immediately with photos of the damage.

3. We will arrange a replacement or full refund at no extra cost.

We take quality control seriously and regret any inconvenience caused.

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9. Cancellation Policy

• Before Shipping: You may cancel your order within 24 hours of placing it for a full refund.

• After Shipping: Once the order has been shipped, cancellation is not possible. However, you may return the product as per our Return Policy after delivery.

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10. Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us:

PCL Healthcare
Phone: 01912872566
Email: Support@peacecareltd.com
Address: 26/8A, Road No-1, Nurpur, Donia, Kadomtali, Dhaka 1236