Privacy Policy

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1. Overview

At PCL Healthcare, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

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2. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name

• Email Address

• Phone Number

• Delivery Address

• Billing Address

• Payment Information

Order Information

• Products purchased

• Order history

• Delivery preferences

Technical Information

• IP Address

• Browser type and version

• Device information

• Pages visited

• Time and date of visit

• Referring website

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3. How We Collect Information

We collect information in the following ways:

• When you create an account on our website

• When you place an order

• When you subscribe to our newsletter

• When you contact customer support

• When you fill out forms on our website

• Through cookies and similar tracking technologies

• When you interact with us on social media

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4. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders

• To communicate with you about your orders and inquiries

• To send order confirmations and shipping updates

• To improve our products and services

• To personalize your shopping experience

• To send promotional offers and newsletters with your consent

• To process payments securely

• To prevent fraud and ensure security

• To comply with legal obligations

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5. How We Protect Your Information

We take data security seriously and implement appropriate measures to protect your information:

• All payment transactions are encrypted using SSL technology

• We use secure servers and firewalls

• Access to personal information is restricted to authorized personnel only

• We regularly review our security practices

• We do not store full payment card details on our servers

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

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6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support. These providers are obligated to keep your information confidential.

Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of PCL Healthcare, our customers, or others.

Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

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7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request corrections to inaccurate or incomplete information.

• Deletion: You may request deletion of your personal information, subject to certain legal obligations.

• Opt-out: You may opt out of receiving marketing communications at any time.

• Data Portability: You may request to receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

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8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and login details

• Understand how you use our website

• Improve website performance

• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of our website.

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9. Third-Party Links

Our website may contain links to third-party websites, including payment gateways, social media platforms, and external resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

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10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

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11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Order information is retained for record-keeping and tax purposes

• Account information is retained until you request deletion

• Marketing preferences are retained until you opt out

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with the effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

PCL Healthcare
Phone: 01912872566
Email: Support@peacecareltd.com
Address: 26/8A, Road No-1, Nurpur, Donia, Kadomtali, Dhaka 1236